Last Updated: July 25, 2025
Thank you for shopping with MervnoLourise. We appreciate your order and aim to provide a fair and helpful support experience for any eligible order-related concerns.
If you need assistance with a purchase, please contact us at support@mervnolourise.com. To help us locate your order quickly, include your order number, such as ML-1218, and the email address used when placing your order.
General Return Policy
All orders placed through MervnoLourise are considered final sale. We do not accept standard returns or exchanges unless the product is confirmed to have a quality issue, arrives visibly damaged, or the wrong item was delivered.
Damaged, Defective, or Incorrect Items
We take product quality seriously; however, if your order arrives damaged, defective, or not as ordered, please contact our customer support team before taking any further action.
Please check your package promptly after delivery and notify us within 7 days of receiving your order.
To allow our team to review your case efficiently, please email support@mervnolourise.com with the following details:
Your order number and order email
A clear description of the problem
Photos or video showing the damaged, defective, or incorrect item
After we receive the required information, our support team will review your request and determine the most appropriate resolution. Depending on the specific situation, we may offer a replacement, a partial refund, or a full refund.
Refunds
If your request is approved for a refund, the refund will be issued to the original payment method used for the purchase.
Approved refunds generally take 7–12 business days to appear, depending on your bank, card issuer, or payment provider’s processing schedule.
Exchanges
We do not provide regular exchanges for reasons such as preference, size, color, or change of mind.
A replacement may only be provided when the item arrives damaged, defective, or incorrect, and the request has been reviewed and approved by our customer support team.
Unauthorized Returns
Please do not send any item back to us unless our support team has clearly instructed you to do so.
Returns sent without prior approval will not be accepted. We are unable to provide a refund, replacement, store credit, or other resolution for items returned without authorization.
Contact Us
For questions about returns, refunds, damaged products, defective items, or incorrect orders, please contact us directly:
Brand: MervnoLourise
Email: support@mervnolourise.com
Phone: +1 (737) 332-6273
Company Name: Fun Spin Co., Limited
Business Address: ROOM 06, ZONE D, 27/F EGL TOWER, 83 HUNG TO ROAD, KWUN TONG, HK
To help us assist you faster, please include your order number and the email address used at checkout when contacting us.