Welcome to the MervnoLourise FAQ page. Here you can find helpful answers to common questions about ordering, payment, shipping, delivery, order changes, and after-sales support.
If you do not see the answer you need, please contact us at support@mervnolourise.com with your Order Number and Order Email so our team can assist you more efficiently.
Ordering & Payments
Q: How can I use a discount code?
You can enter your discount code during checkout before completing payment. Please follow the steps below:
Choose the item you would like to order and click “Add to Cart.”
Go to your cart and continue to checkout by selecting the available checkout/payment option.
If you are using a mobile device, tap “Show order summary” to open the discount code field.
If you are using a desktop device, the discount code box will usually appear on the right side of the checkout page.
Enter your code, apply it, and confirm that the discount has been deducted before placing your order.
After the code is applied successfully, you may continue payment with PayPal, a credit card, debit card, or other available payment methods.
Q: What payment methods are available?
We support a range of secure payment options, including:
PayPal
Visa
MasterCard
American Express
Diner’s Club
Most major debit and credit cards
Apple Pay
Google Pay
Available payment methods may vary depending on your location, device, and checkout settings.
Q: How much does shipping cost?
Our standard worldwide shipping fee is usually USD $5.99. The final shipping cost may vary depending on your delivery location, order details, and active promotions.
Any applicable shipping fee will be clearly displayed at checkout before you complete your payment.
Shipping & Delivery
Q: Do you offer international shipping?
Yes. MervnoLourise offers worldwide shipping. We work with fulfillment partners and warehouses in different regions so that your order can be shipped from a suitable available location whenever possible.
Q: How long will delivery take?
Most orders are delivered within approximately 10–20 business days after processing and shipment.
Delivery times may vary due to customs clearance, local carriers, weather conditions, holidays, high order volume, or other circumstances outside our control.
Q: How do I track my order?
After your order has been shipped, we will send you a shipping confirmation email with a tracking number.
You can use the tracking number on the carrier’s tracking page or a global tracking platform such as 17TRACK to check the latest shipping updates.
Q: Why is my tracking number not updating?
Tracking information may take 24–48 hours to appear after the package has been shipped.
In some cases, tracking may temporarily stop updating while the parcel is being transferred between warehouses, customs, or carrier facilities. This is normal and does not necessarily mean your package has stopped moving.
Q: Why did I receive only part of my order?
If your order includes multiple products, they may be shipped in separate packages from different fulfillment locations. This helps us process and deliver available items more efficiently.
Each package may have its own tracking number. Please check your email for separate tracking updates.
Order Changes & Cancellations
Q: Can I change my shipping address, name, or phone number?
Please contact us as soon as possible at support@mervnolourise.com with the subject line:
“Urgent: Address Change”
Please include:
Your Order Number, such as ML-112938
Your Order Email
Your full updated shipping address
Your correct phone number, if applicable
We will do our best to update your information before the order enters fulfillment. Once the order has been processed or shipped, address changes cannot be guaranteed.
Q: Can I change the product details in my order?
If you need to change the size, color, quantity, or selected item, please email us immediately at support@mervnolourise.com with the subject line:
“Urgent: Order Change”
Please include:
Your Order Number
Your Order Email
The exact changes you would like to make
Order modifications can only be handled before the order moves into fulfillment. Once processing has started, changes may no longer be possible.
Q: Can I cancel my order?
If your order has not yet shipped, you may contact us to request cancellation. A small processing fee may apply if the cancellation is approved.
Once the order has been shipped or handed over to the carrier, it can no longer be canceled.
Post-Delivery Support
Q: My package arrived damaged. What should I do?
We are sorry for the inconvenience. Please contact support@mervnolourise.com and provide the following information:
Your Order Number and Order Email
Clear photos or a video showing the damaged item
A clear photo of the shipping label on the package
A short description of the issue
Our support team will review your request and help provide a suitable solution as quickly as possible.
Q: What should I do if my item has a defect or quality issue?
If you believe your product has a quality problem, please email support@mervnolourise.com with:
Your Order Number and Order Email
A detailed explanation of the issue
Photos or videos clearly showing the defect
We will review the information and assist you with the next steps.
Q: I received the wrong item or an item is missing. What should I do?
Please contact us at support@mervnolourise.com and include:
Your Order Number and Order Email
Photos or videos of the item you received
Details about the missing or incorrect item
A photo of the shipping label, if possible
Our team will check your order details and work to resolve the issue promptly.
Account & Communication
Q: I did not receive my order confirmation email. What should I do?
Please check your spam, junk, or promotions folder first.
If you still cannot find the confirmation email, contact us at support@mervnolourise.com and provide the email address used during checkout. We will help verify your order and resend the confirmation if needed.
Q: I have not received my tracking number yet. What should I do?
Tracking details are usually sent within 1–2 business days after your order has been processed.
If more time has passed, please check your spam or junk folder. You may also contact us with your Order Number and Order Email so we can check the status for you.
Customer Support Contact
Email: support@mervnolourise.com
Phone: +1 (737) 332-6273
For the fastest support, please include your Order Number and Order Email in your message.